Frequently Asked Questions

Yes! We are here to help you with whatever (legal) request that you need! If what you need isn’t listed or doesn’t populate in the search bar, simply type in what you need to add it to the request. We are here to help you get it all done, or find and meet with the right providers to make it happen for you.

If you have multiple chores around the house or multiple errands to be run, simply enter the details into the notes section. The more specific you are in the notes you leave, the better we will be able to meet your needs. Feel free to ask us to contact you for details if it will be easier to talk to someone rather than type all the details.

When you make your first request, you will enter your credit card or debit card information into our secure site. We value the privacy of your information, and that's why My Panda does not store your credit card information locally.

All requests start at 30 minutes and then we charge in 15 minute intervals. We don’t require you to pay for multiple hours if you only need a quick hand with something. When the Panda has completed the request, they document the time they spent and your card is charged.

We take care of that for you too! You will pre-authorize the maximum amount for us to spend, and we will pay for your purchases and charge you that amount plus a small service charge when your request is closed out.

Simply type (or voice dictate) into the notes section of the request exactly what you need. You can also ask the Panda to contact you upon accepting so you can get them the list in another format (text them a picture, google docs etc.). Whatever is easiest for you!

If you need to change your request or provide more information for your services, simply go back into your app, choose "My Requests" on the left side menu. From there, select the request in question, then tap on your Panda's profile to find their cell number.

You can also update the request in the active request window to provide the information to the Panda to complete. You can ask your Panda to contact you in this section. Your Panda will be notified about the changes.

It is extremely rare that a Panda won't show up as arranged, but in the case of a no-show, please contact membersupport@mypandaapp.com immediately. We will work to get you a new Panda as soon as possible so we can meet your needs.

When a Panda accepts your request, you will get a notification in the app with the Panda's name. You can also go into the app to "My Requests" and click on your open request to see if a Panda is assigned to it.

While we do our best to ensure that every request is completed in a timely manner, occasionally there is not a Panda available to complete a request within the desired time frame.

A customer service member may contact you to see if there is flexibility with your timing. If we're still unable to complete your request we will let you know so you can make alternative arrangements.

Our Personal Assistants Next Door (PANDAs) are screened and vetted, have been interviewed and live in your local community. They want to help their neighbors and strengthen community bonds while building their own financial freedom.

We have conducted security background checks and verified Panda’s identities before approving a Panda to accept services. We then train them on our systems so they are prepared to help you!

Some of our Pandas are referred by others and some find us through job postings. They go through a pre-screening process to ensure that they reside in your hyper-local community and are over 21. We then interview each candidate to ensure they are trustworthy, have a desire to help, have experience running a household and that they will be a fit for our culture. They then must clear a security background check.

Our Pandas come from a wide variety of backgrounds, from those who have chosen to quit corporate America to artists, stay-at-home moms and retired individuals. Pandas are provided with the resources and support to ensure that their time is as valued as our members.

Unlike other services that require you to spend time scrolling to make a decision on which provider to choose, we do the legwork for you. You put in your service request and the time frame that you want it completed, and a Panda in your neighborhood who has the skill set and time in their schedule to complete the request, will accept the job and contact you.

You don't have to spend your time choosing the right provider, meeting the provider at your home or getting bombarded with notifications. Because we know you are too busy to vet, choose and schedule a service provider, we seamlessly take you from your request to its completion.

When your request is accepted, you'll receive a notification alerting you that a Panda has accepted your request. Click on the notification or go into the app to "My Requests" and open your request.

From there, you can tap on your Panda's name to see your Panda's bio, picture and ratings. Make sure to rate your Panda afterwards!

Our Monthly Members (both Standard and Premium) can choose a Preferred Panda once they have found someone they want to work with regularly. You can set that Panda as "preferred" by tapping My Requests, and tapping the Pandas name. From there, choose the right top corner, and you will be able to set the Panda as preferred.

On each request that you submit (as a Monthly Member), if you have set a Panda as Preferred, you can choose to have that request sent to them only. While we can't guarantee your preferred Panda's availability, we do give them the opportunity to be the first to accept the request.

Learn more about how to set a Preferred Panda in the app.

Sometimes, you might not want a particular Panda to complete another request for you. You can block that Panda from receiving future requests by tapping in the request and then tapping on the Panda's name. From there, choose the right top corner, and you will be able to block the Panda from seeing your future requests.

Our Pandas have a wide variety of skills but we are not insured to complete many highly skilled jobs. However, as personal assistants, we are able to research and find skilled providers to help you get your task completed.

We can help find you the best person for the job and take care of all the details for you (researching, hiring, meeting them at the home and paying them). All you need to do is say what you need done and we can take care of it for you! You determine what you need help with and we will do it.

You can contact your Panda via their cell phone in their profile or make any changes to your request by simply going back into your app, choose "My Requests" and update the request in the active request window to provide the information for the Panda. Your Panda will be notified about the changes and will contact you if you have requested them to.

You agree as a member not to solicit a Panda to work off of the app, or take additional jobs for you outside of the app. Members or Pandas who violate this policy are excluded permanently from the community.