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Cancellation Policy

We get it, sometimes you have no choice but to cancel your request. Please read our cancellation policy below:

  • Member cancellations more than 1 hour before the service is scheduled to begin are free of charge.
  • Member cancellations within 1 hour will incur a $15 cancellation fee that will be charged to your card on file.
  • We have this policy because our Pandas are reserving time to help you and may be turning down other work to do so.
  • If the cancellation is the fault of the Panda, you won't be charged the fee.

If you need additional support, please send an email to membersupport@mypandaapp.com